999bte Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") describes how 999bte ("we", "us", "our") collects, uses, stores, shares, and protects the personal data of individuals ("you", "the Player") who access or use the 999bte website at https://999bte.pro (the "Platform"). This Policy applies to all users of the Platform regardless of the device or method of access used.

By registering an account or otherwise using the Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree to the terms of this Policy, you must not use the Platform and should contact us to close your account.

This Policy should be read alongside the 999bte Terms and Conditions and our Responsible Gaming Policy, both of which are available on this website. In the event of any conflict between this Policy and those documents, the specific provisions of the Terms and Conditions will take precedence.

2. Data Controller

999bte is the data controller responsible for the personal data processed under this Policy. For all privacy-related queries, requests, or complaints, you may contact us at the following address: [email protected]. We endeavour to respond to all privacy-related enquiries within 5 working days, calculated in accordance with Bangladesh Standard Time (BST, UTC+6).

3. Legal Basis for Processing

999bte processes your personal data on one or more of the following legal grounds:

• Contract performance: Processing is necessary to create and manage your account, process deposits and withdrawals, and deliver the gaming services you have requested;
• Legal obligation: Processing is necessary to comply with applicable anti-money laundering (AML) requirements, know-your-customer (KYC) obligations, and age verification duties;
• Legitimate interests: Processing is necessary for fraud prevention, platform security, responsible gaming monitoring, and improving the quality of our services;
• Consent: Where we rely on your consent for specific processing activities (such as sending promotional communications), you may withdraw that consent at any time by contacting [email protected].

4. How We Use Your Personal Data

999bte uses the personal data we collect for the following specific purposes:

• To create, verify, and manage your 999bte account and ensure compliance with the 21+ age requirement;
• To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and other accepted payment methods;
• To verify your identity in accordance with our KYC and AML obligations;
• To detect, investigate, and prevent fraudulent activity, multiple account registration, and other prohibited conduct as defined in our Terms and Conditions;
• To monitor gaming activity for responsible gaming purposes, including identification of at-risk behaviour patterns and enforcement of self-exclusion requests;
• To deliver customer support services and manage complaints;
• To send transactional communications, including deposit confirmations, withdrawal notifications, and account security alerts;
• To send promotional communications about bonuses, offers, and platform updates, where you have consented to receive such communications;
• To analyse platform usage patterns and improve the technical performance, design, and content of the 999bte Platform;
• To comply with applicable legal requirements and cooperate with lawful requests from competent authorities.

5. Data Sharing and Third-Party Disclosure

999bte does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We may share your personal data with the following categories of third parties, strictly on a need-to-know basis and only to the extent necessary for the stated purpose:

• Payment processors: bKash, Nagad, Rocket, Upay, and card processing partners require transaction data to process your deposits and withdrawals securely;
• Identity verification providers: Third-party KYC service providers who verify identity documents and age confirmation on our behalf;
• Game content providers: Where required to deliver specific games (e.g., Evolution Gaming, Ezugi, Pragmatic Play), limited technical data may be shared with the game provider to maintain session continuity;
• Fraud prevention and security partners: Specialist providers who assist 999bte in identifying and preventing fraudulent activity and account takeovers;
• Legal and regulatory authorities: Where required by law, court order, or a formal request from a competent authority, 999bte may disclose personal data without prior notice to you.

All third parties with whom 999bte shares personal data are required to implement appropriate technical and organisational security measures and are contractually prohibited from using your data for any purpose beyond the specific service they provide to 999bte.

6. Cookies and Tracking Technologies

The 999bte Platform uses cookies and similar tracking technologies to operate core platform functionality, maintain your login session, detect fraud, and analyse how users interact with the Platform. The following types of cookies may be set on your device:

• Strictly necessary cookies: Required for the Platform to function. These cannot be disabled without impairing Platform functionality;
• Session cookies: Temporary cookies that are deleted when you close your browser. Used to maintain your login session and game state;
• Analytics cookies: Used to understand how players navigate the Platform so we can identify and resolve usability issues. Data collected through analytics cookies is aggregated and anonymised;
• Security cookies: Used to detect and prevent fraudulent access attempts and automated bot activity.

You may manage or disable cookies through your browser settings. Please note that disabling certain cookies may prevent some features of the 999bte Platform from functioning correctly.

7. Data Retention

999bte retains your personal data for as long as your account remains active and for a minimum period of five years following account closure. This retention period reflects our legal obligations with respect to financial records, AML compliance, and dispute resolution. After the applicable retention period has expired, your personal data will be securely deleted or irreversibly anonymised.

Gaming activity logs, transaction records, and communications related to responsible gaming or self-exclusion requests may be retained for longer periods where required by applicable law or where necessary to defend against a legal claim.

8. Data Security

999bte implements a range of technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include 256-bit SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, strict access controls limiting data access to authorised personnel only, regular security audits and penetration testing, and real-time fraud monitoring systems.

Notwithstanding these measures, no internet-based platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, 999bte will notify affected users promptly via their registered contact details.

9. International Data Transfers

As an international platform serving the Bangladesh market, some of your personal data may be transferred to and processed in countries outside Bangladesh in connection with our use of global payment processors, game providers, and security partners. Where such transfers occur, 999bte ensures that appropriate safeguards are in place, including data processing agreements with contractual protections equivalent to those described in this Policy.

10. Your Privacy Rights

As a 999bte player, you hold the following rights with respect to your personal data:

• Right of access: You may request a copy of the personal data we hold about you at any time;
• Right to rectification: If any personal data we hold is inaccurate or incomplete, you may request that we correct it;
• Right to erasure: You may request deletion of your personal data, subject to our legal retention obligations and any pending dispute or regulatory requirement;
• Right to restriction: You may request that we restrict processing of your data in certain circumstances, for example while the accuracy of data is being contested;
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, contact us at [email protected] with your full name, registered mobile number, and a clear description of your request. We will respond within 5 working days and may request additional identification to verify your identity before processing the request.

11. Marketing Communications

With your consent, 999bte may send promotional communications about bonuses, new games, seasonal offers (including Eid, Pohela Boishakh, and BPL-season promotions), and platform updates. You may opt out of marketing communications at any time by contacting [email protected]. Transactional communications — such as deposit confirmations, security alerts, and account notices — are not subject to marketing opt-out and will continue to be sent for as long as your account remains active.

Players who have self-excluded or placed a cooling-off restriction on their account will not receive any promotional communications for the full duration of the exclusion period. This is a binding commitment 999bte takes seriously as part of our responsible gaming obligations.

12. Children's Privacy

The 999bte Platform is strictly for individuals aged 21 and above. We do not knowingly collect personal data from persons under the age of 21. If we become aware that an account has been registered by a person under the age of 21, we will immediately close the account, forfeit any balance in accordance with our Terms and Conditions, and securely delete all associated personal data. If you believe a minor has registered an account on our Platform, please contact us immediately at [email protected].

13. Changes to This Privacy Policy

999bte may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or Platform functionality. When material changes are made, we will notify registered players via their contact details on file and update the effective date at the top of this page. Your continued use of the Platform following the publication of an updated Policy constitutes your acceptance of the changes. We recommend reviewing this page periodically.

14. Contact Us

For all privacy-related queries, data subject rights requests, or concerns about how 999bte processes your personal data, please contact our support team. Email: [email protected] (plain text — not a clickable link). We operate Monday through Sunday and aim to respond to all privacy enquiries within 5 business days, Bangladesh Standard Time (BST, UTC+6).